Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Privacy policy
At Diapal, your privacy and trust are extremely important to us. This policy explains what information we collect, how we use it, and how we protect it when you shop with us.
1. Information We Collect
To fulfill your order, we may collect the following information that you provide directly through Etsy:
Your name
Email address
Shipping address
Payment information (processed securely by Etsy — we do not receive your full payment details)
Order details
Any messages or customization requests you send us
Etsy also provides us with basic analytics and technical data to help improve our shop.
2. Why We Collect Your Information
We collect and use your information for:
Fulfilling and delivering your order
Providing customer support
Handling returns, exchanges, or order questions
Improving our products and service
Legal and tax obligations
We never sell or share your information for marketing purposes outside Etsy.
3. Information Sharing and Disclosure
We only share your information when necessary, including:
Etsy: to process your order and comply with their seller policies
Shipping providers: to print your label and deliver your package
Legal authorities: only if required for tax, legal claims, or fraud prevention
We do not share, sell, or rent your information to any third-party for advertising.
4. Data Retention
We retain your information only as long as necessary:
To fulfill your order
To comply with legal, tax, and regulatory requirements
Your data is safely stored and then deleted when no longer needed.
5. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Ask us to correct your information
Request deletion of your data
Object to how it’s being used
If you want to exercise any of these rights, you can contact us through Etsy Messages.
6. How We Protect Your Information
We take security seriously. Your information is stored securely and only accessed when necessary to process your order.
Payment information is processed only by Etsy and secure payment processors — we never see or store your card details.
7. Contact
If you have questions about this privacy policy or your data, you can contact us through Etsy Messages:
Shop Name: Diapal
Contact: Etsy message system
We aim to respond within 24–48 hours.